For consumer the following applies:

If the goods are delivered with obvious damage caused during delivery, the Client must report the defect to the Seller’s haulier contractor logistic supply provider DHL and notify the Seller without delay. Failure to make a complaint or to make contact does not in any way affect the Client’s legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so the Client helps the Seller to assert its own claims against the carrier or transport insurer.

Applicable to businesses:

The risks of accidental loss or deterioration of the goods will transfer to the Client once the Seller has submitted the purchased item package to DHL the nominated haulier contractor logistic provider for forwarding to the defined person or establishment. The Client must examine the goods immediately after their delivery by the Seller, as far as this is practicable in the ordinary course of business, and upon the discovery of any defect the Client must immediately give notice thereof to the Seller. Should the Client fail to comply with the instructions set out therein; the goods will be deemed to have been approved unless the defect was not detectable on inspection. This shall not apply if a given defect has been concealed by us deceitfully.